Home Care Services Extra Care Services

Extra Care Services

On-site support services are available 24 hours a day, 7 days a week in extra care settings across the Northwest and Midlands. Services are delivered by well-trained, caring staff who are on-site 24-hours a day.

Assisting Extra Care facilities with specialist support

The benefits of living in an extra care setting include the freedom of living in the community as well as the security and support of a care facility. Extra Care can cater for people who have ongoing care needs, including age related infirmity, physical and/or sensory disabilities and cognitive impairments such as Dementia, Learning Disability and Mental Ill-Health. However many extra care residents have no care needs at all, but have the peace of mind of knowing that care is available should they become ill or experience a fall.

Our staff is recruited based on their commitment to caring for and supporting the residents. In addition, we ensure that our valued employees are trained in all aspects of Extra Care. Our Blackburn Dementia Extra care scheme, for example, provides enhanced dementia care training to all staff.

ICare is proud to have an extensive track record supporting extra care schemes with high quality and success. Currently, we provide services to over 320 people at 17 schemes across the Northwest and Midlands.

Senior woman receiving exercise with caregiver

Developing Partnerships with Northwest Councils

Our contracts with local councils are strong, and we maintain excellent working relationships with adult social care and allocation panels in each area. In order to highlight capacity and promote effective placements based on each scheme’s specialisms, we attend placement meetings and demand management meetings together.

Our Blackburn Dementia Extra Care scheme is an example of our council partnership approach. All staff receive enhanced dementia care training. As a result of enhanced dementia training, all of our staff can provide appropriate support across the scheme. As part of our work with the Council, we maintain daily contact with health professionals, such as dementia nurses, to support multidisciplinary care. Furthermore, we work with landlords, residents, and families to plan needs-appropriate activities, such as games afternoons, film nights, singing, and bingo.

Group of cheerful seniors enjoying breakfast in nursing home care center

24/7 Extra Care services

The ICare Extra Care team is on-site 24 hours a day, seven days a week, to ensure your safety and security.

At all of our Extra Care locations, we provide first response to alerts 24 hours a day, 7 days a week. To ensure staff can respond quickly to unplanned support needs, we use pendant, pull cord and help button telecare systems.

Taking an inclusive approach

Those living in Extra Care settings should be involved in decisions affecting their lives. To this end, residents and families are always involved in as many scheme meetings, forums, and social events as possible.

Through this inclusive approach, we provide a range of activities based on residents’ suggestions. Among residents’ favourite activities are pantomimes, fish and chip afternoons, world buffets, board games, singing, dancing, bingo, and film nights.

Providing a flexible, people-centred system

As extra care workers, we understand the distinct challenges of creating care plans for each individual. There are some residents who need extensive one-to-one care, while others only need background checks and well-being checks.

Using a combination of scheme-based staff providing day-to-day care and visiting care workers, we are able to meet the broad range of residents’ needs. We can then deliver our residents’ co-developed, person-centred care plans with consistency and effectiveness. This ensures that core staff are available when needed to provide effective and efficient support during normal working hours.


Following the sad passing of Michael from flat 38 Tulloch Court, I want to give my thanks to the ICare team for their support. Michael's care needs were always considered, and he was treated with dignity and grace. ICare went above and beyond to ensure a dignified end; they were amazing to Michael and gave great comfort to a very poorly man.
Fran Isherwood


My overall experience is 5 out of 5 and I just want to say how safe and respected I feel by my regular carers. My two carers are really nice ladies, that always make me feel as if I'm not a burden and it's a pleasure to see me.
Suzy H (Wirral)


I would like to thank all the lovely carers from I Care that so lovingly and happily looked after my Mum for over the last 12 months. She loved you all and were an endless source of help to her and all the family. We would like to thank you from the bottom of our hearts.
Bridget K (Sefton)


Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual. Management are open to concerns and try to accommodate requests as best they can. Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise the impact on my family. Greatly appreciated!
Sophie K (Manchester)


I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance.
D C (Son of Client - Trafford)
News & Blog

Latest from ICare

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Resident Sue with her flower arrangement she made from Marston gardens visit

Marston Gardens receives some important visitors!

Marston Gardens, in Knowsley on Merseyside is a very special place. It’s an Extra Care Scheme which provides independent living for adults.

The Singing Carer

The Singing Carer

ICare is very pleased to report that we have been successful in joining Sefton Borough Council’s new Domiciliary Care Framework (the PDPS).

ICare Staff Awards 2023

ICare Staff Awards 2023

This is one of my favorite times of year, when we consider the wonderful work that our care staff do, and choose those who are deserving to receive one of our employee awards.

Senior woman with her caregiver at home

New Contract Commencement in Sefton

ICare is very pleased to report that we have been successful in joining Sefton Borough Council’s new Domiciliary Care Framework (the PDPS).

Need Support?

Contact ICare Group

If you would like to contact Icare about any of the services listed above, or request a call back to discuss your own or your loved one’s care needs, please use the contact form below and one of our friendly team will be in touch as soon as possible.

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