Meet the Team - Heather Hughes, our Care Co-Ordinator at Stafford

Heather Hughes is a really valued member of ICARE Stafford. She started her career in the NHS, St Georges Hospital, by working in the eating disorder ward. This skill got Heather to decide whether she wanted to further her career by working in the community, by joining Meals on Wheels in 2010.  Heather was most vivacious in becoming a Meals Assistant, working in the Office as a marketer, cashier and even the delivery driver! Not only that, but she also did the cooking!  After an eight year stretch of helping the needy get fresh food, Heather decided to extend her career into Health and Social Care by becoming a carer for ICARE Stafford. With her love for people, kindness and sense of compassion, Heather knew this was where she belonged.  Heather was based in the Cannock branch, and after three months as a carer, she was challenged to be the branch’s Care Co-Ordinator which she took up willingly.  Heather has remained in this Care Co-Ordinator position till today, as it has given her a challenge every single day. Targets for hours and rotas have to be met, carers have to be recruited with the growing needs of the business, annual leave, sick leave, unpaid leave and payslips all have to be sent to the HR Department on a timely basis so that the employees get their pay on time, and correctly.   Whilst everyone else is doing care and meeting people, Heather remains in the office doing a very sacred and responsible job. It keeps the retention of the staff to remain at ICARE, and at the same time Heather is negotiating with the Council for packages to grow the business.  Without Heather, ICARE Stafford would really take a tremendous toll, and it is with people like Heather, that ICARE Stafford just continue to grow and flourish every single day.