As an Investor in People Organisation and keeping with our mission statement we train our staff in following areas.

Frontline Care Staff

Induction is provided to the 15 standards of the Care Certificate and fully adheres to Outcome 14 of the CQC’s Essential Standards. Induction includes a three-day classroom-based period (led by Training Manager Kevin Smith) which includes a mixture of knowledge-based E- learning prior to attending a Induction, which is accredited by skills For Care and then additional theory and practical in the classroom.

This is then followed by shadow training with a senior care worker.

  • ICare company induction
  • Care Certificate – all 15 standards are covered
  • H&S awareness
  • Dementia awareness (Level 2) and behaviours that challenge
  • Safeguarding vulnerable adults and Children
  • Medication administration (Level 2)
  • Moving and Positioning (theory and practical).
  • Infection control
  • Fire safety awareness using Lancashire Fire and Rescue Training package with assessment.
  • Bereavement/end of life care (Level 2)
  • Emergency first aid
  • Nutrition and food hygiene

Training is refreshed in accordance with centrally maintained training matrices. E.g. safeguarding training is refreshed annually. Coordinators and HR monitor training and ensure that training is up-to-date before allocating care workers to visits, and training plans are tied to the cohort’s needs to ensure capacity.

Shadow Training

All our Carers and Community Assistants attend shadow training with trained staff to familiarise them of what the role entails before they start their position to work with our service users.

Community Assistant training

We pride ourselves with the training we provide to our staff. The training we provide to our meals employees is based on our culture as a care company.

Our induction programme for meals staff includes:

  • Food Hygiene
  • Safeguarding vulnerable adults
  • Dementia awareness and challenging behaviour
  • Load handling
  • Fire safety
  • Health & safety
  • First aid / medication prompts

All our Community Assistants conducting Safe and Well Checks are fully trained in how to carry out this service. This Safe and Well Check training is delivered inhouse. Our current programme focuses on independence, safety, prevention and intervention. 

The training programme is designed to support our Community Assistants to identify any of the following signs of concern with the Service User.

  • Signs of general deterioration
  • Signs of malnutrition
  • Changes to previous habits or methods of greetings
  • Displays signs of confusion
  • Signs of changes to their normal home environment

It provides an awareness of the issues and concerns of older people and ensure sensitivity of approach to ensure the dignity and independence of the Service User is paramount at all times. 

Ensuring Effectiveness

Effectiveness is initially ensured via formal sign-off from the trainee (verified by Q&A sessions) and during the mandatory shadowing period, and subsequently via:

  • Unannounced spot checks each month
  • Feedback from SUs and carers
  • Quarterly supervisions – reflective practice
  • Audits of records of care delivered.