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ICare Team Training

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ICare Team Training

Unleash Your Potential with Cutting-Edge Training Opportunities at ICare

Through comprehensive training programs, ICare upholds our mission statement as an Investor in People Organization. We prioritize the development of our team members and provide training in a variety of areas to ensure they have the skills and knowledge to succeed. Our culture of growth and continuous learning empowers our employees to succeed in their professional careers. Become a part of our team and unlock a world of training opportunities.

Care giver consoling senior woman holding her hand
ICare Team Training

Empowering Frontline Care Staff Through Comprehensive Induction and Ongoing Training

As part of our induction process, we adhere to the 15 standards in the Care Certificate, as well as Outcome 14 of the CQC’s Essential Standards. Induction consists of a three-day classroom-based period (led by Training Manager Kevin Smith) that combines e-learning in advance of attending an induction accredited by Skills For Care, as well as additional theory and practical sessions. After this, a senior care worker shadows you.

  • Company induction at ICare
  • The Care Certificate covers all 15 standards
  • Awareness of health and safety
  • Awareness (Level 2) of dementia and challenging behaviours related to it
  • Protecting vulnerable adults and children
  • Administration of medications (Level 2)
  • Positioning and moving (theory and practice).
  • Infection control
  • Fire safety awareness
  • Assessment package for fire and rescue training.
  • Care for bereaved or dying people (Level 2)
  • Emergency first aid
  • Food hygiene and nutrition
  • Working with Adults with Learning Disabilities and Adults with Autism

The training is refreshed based on centrally maintained training matrices. For example, safeguarding training is updated annually. Care coordinators and HR ensure that training is up to date before assigning care workers to visits, and training plans are tied to cohort needs to ensure maximum capacity.

Smiling senior woman with her caregiver at home
Senior woman in wheelchair holding caregivers hand while spending time together
Senior woman with care giver having coffee and laughing
Home carer supporting old woman to stand up from the armchair
Elderly lady chatting with a care giver
Senior lady in a flower garden
ICare Team Training

Shadow Training

At ICare, we prioritize the seamless transition of our Carers and Community Assistants, ensuring they provide exceptional care. Our comprehensive shadow training allows them to observe and learn from experienced colleagues, gaining insights into best practices and our high standard of care. Guided by mentors, trainees witness real-life situations, develop communication skills, and understand individual needs. Tailored to each role, our training equips Carers and Community Assistants with essential skills, including privacy, safe handling, and care plan implementation. With a strong foundation, our caregivers deliver excellent care, reflecting our commitment to compassion and continuous development for a meaningful impact on the lives we support.

ICare Team Training

Community Assistant training

We pride ourselves on our staff training. Training for our meals employees is based on our culture as a care company.

Our meals staff induction programme includes:

  • Food Hygiene
  • Safeguarding vulnerable adults
  • Dementia awareness and challenging behaviour
  • Load handling
  • Fire safety
  • Health & safety
  • First aid / medication prompts

Every Community Assistant who conducts Safe and Well Checks is fully trained. Safe and Well Check training is delivered in-house. The current program focuses on independence, safety, prevention, and intervention.

In the training programme, Community Assistants will learn how to identify any of the following signs of concern in Service Users.

  • Signs of general deterioration
  • Signs of malnutrition
  • Changes to previous habits or methods of greetings
  • Displays signs of confusion
  • Signs of changes to their normal home environment

The program promotes understanding of the issues and concerns of older people, as well as ensuring sensitivity of approach to ensure the dignity and independence of the service user is never compromised.

Elderly lady smiling and playing a group game
Senior woman receiving exercise with caregiver
Senior man holding ball with care assistant
Senior woman at a wheelchair spending time outside with her assistant.
Senior woman with her caregiver at home
Smiling senior woman with her caregiver at home
ICare Team Training

Ensuring Effectiveness

A large portion of the trainee’s effectiveness is initially assured through formal sign-off from the trainee (verified by Q&A sessions) and during the mandatory shadowing period, and subsequently through:

  • Each month, a spot check will be conducted unannounced
  • Feedback from SUs and carers
  • Supervisions held on a quarterly basis – reflective practice
  • An audit of the records of care that has been provided.
Doctor helping to elderly man get up from sofa

Testimonial

Following the sad passing of Michael from flat 38 Tulloch Court, I want to give my thanks to the ICare team for their support. Michael's care needs were always considered, and he was treated with dignity and grace. ICare went above and beyond to ensure a dignified end; they were amazing to Michael and gave great comfort to a very poorly man.
Fran Isherwood

Testimonial

My overall experience is 5 out of 5 and I just want to say how safe and respected I feel by my regular carers. My two carers are really nice ladies, that always make me feel as if I'm not a burden and it's a pleasure to see me.
Suzy H (Wirral)

Testimonial

I would like to thank all the lovely carers from I Care that so lovingly and happily looked after my Mum for over the last 12 months. She loved you all and were an endless source of help to her and all the family. We would like to thank you from the bottom of our hearts.
Bridget K (Sefton)

Testimonial

Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual. Management are open to concerns and try to accommodate requests as best they can. Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise the impact on my family. Greatly appreciated!
Sophie K (Manchester)

Testimonial

I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance.
D C (Son of Client - Trafford)
News & Blog

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ICare Staff Awards 2023

This is one of my favorite times of year, when we consider the wonderful work that our care staff do, and choose those who are deserving to receive one of our employee awards.

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Senior woman with her caregiver at home

New Contract Commencement in Sefton

ICare is very pleased to report that we have been successful in joining Sefton Borough Council’s new Domiciliary Care Framework (the PDPS).

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Need Support?

Contact ICare Group

If you would like to contact Icare about any of the services listed above, or request a call back to discuss your own or your loved one’s care needs, please use the contact form below and one of our friendly team will be in touch as soon as possible.

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    Investors in People NACC UKHCA